Offline problem is a common problem with 4g vehicle gps tracker. Users who don't know much about locators may be anxious if they encounter this problem. When the device is offline, it means that the normal work is interrupted, which will affect the normal use. This of course needs to be dealt with as soon as possible. So how to deal with this situation? It can be handled according to several different situations:
1. The GPS device is in the signal blind area, causing an offline alarm
If the 4g vehicle gps tracker is in the signal blind area, such as the vehicle in the underground parking lot, tunnel, remote countryside, etc., the device can not receive the signal and will trigger the offline alarm. If an offline alarm notification is received, first determine whether the offline is caused by a signal problem.
Offline alarms caused by this signal are common, and the platform cannot receive information from the 4G vehicle gps tracker. In this case, you don't need to worry too much. If you leave the signal difference area, the received signal will return to normal.
2. SIM card problem leads to offline alarm
The 4g vehicle gps tracker works in a special environment, which causes the SIM card body to be damaged or deformed. For example, some engineering vehicles work in a high temperature environment. If the equipment card is a plastic ordinary card, it will be easily deformed and damaged under high temperature. As a result, the SIM card does not work properly and the device appears offline.
If the SIM card is in poor contact or damaged, you still need professional help to check. If the card body is damaged, have the manufacturer reinstall one. If you are a non-professional, do not change the card easily, so as not to damage the device.
3. The 4g vehicle gps tracker is out of power and causes an offline alarm
If the 4g vehicle gps tracker is not powered, it will also cause the device to go offline. If it is a wired device, it may be caused by loose wiring, or the device is installed on a very electrical circuit in the car. Since the equipment is installed in a very electric circuit, the equipment will not be able to supply power normally when the vehicle is powered off, so a power failure alarm or insufficient power occurs. When the vehicle starts normally, the equipment returns to normal. This may be connected to a very electrical circuit.
If it's a wireless device, check if the device's battery is low enough to go offline. If the battery is dead, charge it.
4. Equipment is due or in arrears
The SIM card of the 4g vehicle gps tracker has expired, or the payment is in arrears, or the data package has changed, which will also lead to offline devices. In this case, it is generally to contact the supplier after-sales to check whether the service is due to arrears, or the data cannot be used due to the change of the data package fee. If there is arrears, the recharge payment can be reused.
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